Solution Architect
Future Focus Infotech Private Limited
منذ 2 يوم
source :
  • Well versed in multi-channeltechnologies and telephony platforms and integration of thesetechnologies with relevant solutions (ex : websites, mobile app,chatbot etc.).
  • Experience with an appliedknowledge of Avaya and Genesys Contact Routing-CTI platforms,Telecommunications and TDM-VoIP technologies.
  • Knowledge of inbound and outbound telephony, IVR,webchat, email handling, voice biometrics, voice analytics andability to deliver and support large complex projects.
  • Solution Architect will work on a high profile contactcenter transformation project to provide solutions architecture anddesign for telephony, webchat, video and other supporting servicesto implement Omni-channel contact solution.
  • SAtranslates business needs into technical solutions and plays acritical client-facing role that interprets and translatesrequirements into solution.
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