Well versed in multi-channeltechnologies and telephony platforms and integration of thesetechnologies with relevant solutions (ex : websites, mobile app,chatbot etc.).
Experience with an appliedknowledge of Avaya and Genesys Contact Routing-CTI platforms,Telecommunications and TDM-VoIP technologies.
Knowledge of inbound and outbound telephony, IVR,webchat, email handling, voice biometrics, voice analytics andability to deliver and support large complex projects.
Solution Architect will work on a high profile contactcenter transformation project to provide solutions architecture anddesign for telephony, webchat, video and other supporting servicesto implement Omni-channel contact solution.
SAtranslates business needs into technical solutions and plays acritical client-facing role that interprets and translatesrequirements into solution.