DohaVINIRMA Consulting Pvt. Ltd . is a 360 Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.
VINIRMA Consulting is currently looking for CRM Administrator for one of its clients which is a Business Consulting, IT Solutions and Services company in Qatar with the following skillset and terms and conditions.
Experience & SkillsShould Possesses or will develop an in depth understanding of the CRM software with minimum of 5 years’ experience in the following areas but not limited to,an understanding of the organizational structure as sales, marketing and business processes, and how they relate to the CRM Software.
Strong analytical skills and the ability to respond to requested changes and identify customizationsUnderstanding of marketing practicesGood interpersonal skillsResponsibilitiesInteract with upper management and all users within multiple departments to trouble shoot, present and implement solutions to various user issuesProvide education to users on correct procedures to enter data and enforce data entry standardsDefine criteria to create and run reportsWriting programming codes and adapting existing software to meet the changing needs of a businessReviewing written business requirements and technical specificationsInvestigating and analyzing reported defectsCreating unit test plans, scripts and test harnessesDeveloping user interfacesMonitor end user usage of systems, verifying and reconciling data that has been entered into systemsSet up dashboards to monitor the quality of the data that users enter into the systemProvide training and education for new users as well as existing users as the CRM system evolves and growsSet up dashboards to monitor the quality of the data that users enter into the systemContinually customize the software based on changing business needsDocument processes and procedures conducted by users that enter data into the CRMPerform configurations and field definitions and create documentation of these actionsPerform database de duping and clean upDevelop and implement application extensions to enhance functionality of existing programs and applications.
Minimum Qualifications : Bachelor degree in Engineering / Science / Commerce / others.Terms and conditionsJoining time frame : 2 weeks (maximum 1 month