Sr. Service Desk Engineer
People Dynamics
Qatar,Doha,Doha
منذ 2 يوم
source : drjobs.ae

MAIN DUTIES AND RESPONSIBILITIES

Helpdesk

1 Team Lead of ITService Desk, manage the team activities including shiftingschedules on monthly basis and strategic resource planning ensuringthe level of support requirement for head office and branchlocation

2 Ensure that all requests fromcustomers are handled promptly and effectively, ensuring thatagreed service levels are met

  • 3 For allrequests that cannot be directly resolved, provide an effectiveinterface at the highest level between customers and serviceproviders;
  • ensuring that priority setting and escalation proceduresare applied effectively

    4 Ensures highquality services are provided to customers in compliance with ITpolicies and procedures

    5 Improveefficiency and effectiveness of helpdesk activity by analyzing andproposing recommendations for improvement

    6 Produce weekly and monthly statistics and performancereports

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