MAJOR JOBACTIVITIES :
Oversee thedaily functions of the Outbound & Inbound department as itpertains to their daily workload.
Plans work to be accomplished by subordinates, sets andadjust priorities
Providesystem assistance to customers using DPS self counselingmodule
Brief customers onentitlements associated with shipping personal property whenquestions arise
Providespecialized, expedited assistance to customers who receive shortnotice, emergency movement directives or who because of distancecannot return for additional processing
Provide dedicated, special service to shipmentsof personal property for deceased service members or theirdependents (BLUEBARK)
Oversea the coordination of special HHG and POV storagefor personnel who are deployed.
Notify the Government Quality Assurance (QA)section of any move that requires special attention (i.e., personalsafety or BLUEBARK shipments).
Assist with cancellations, changes, ordiversions of shipments that require rescheduling withTransportation Service Provider (TSP)
Communicate with executive,administrative, and line management personnel to gather or conveyrelevant information
Jobduties and responsibilities may change due to contractualrequirements.