Job Description :
A leading company in offshore industry is looking for a highly
motivated candidate to fill the IT Support Engineer in their Qatar Operation.
Job Responsibilities :
Adhere to QHSE policies of the Company.
Managing windows servers, network switches and firewalls.
Problem escalation, network management reports and trend analysis.
Coordination of equipment replacement for service restoration.
Support end users for all hardware and software problems including network,
printer, email and business applications.
User support service; take ownership and manage all support cases via ticketing systems,
provide regular updates to end users / requesters and close tickets within agreed timescales.
Vendor escalation, chase 3rd party vendors and suppliers for regular updates and escalate where necessary.
Configuration of network / firewall nodes in response to Incident / Service requests.
Focus on process improvement in the support department to increase efficiency.
Qualification Requirements :
Bachelor’s Degree in IT / Computers / Communication or any related field.
Excellent communication skills.
Extensive knowledge in Marine communication systems.
Must be a good team player.
Microsoft certification is highly desirable.
CCNA certification is a must
Minimum five years’ experience in maintenance and operation of small to medium networks and proven experience in IT Support.
Troubleshooting issues related to owned and managed network and security devices e.g. switches, firewalls, Routers etc.
Experience in systems management, monitoring and repair of Servers, PCs, Peripheral equipment and software installation.