The Raffles Ambassador .
RAFFLES HOTELS AND RESORTS
An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century.
Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination.
Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you Arrive as a guest, Leave as a friend, and Return as family .
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
Possesses strong interpersonal skills and ability to communicate in second language
Manages all guests / team members’ needs with equal drive
Carries an eye for detail and an approachable demeanor for all guests and team members
Ensures security and confidentiality of guest and hotel information in accordance to company / country’s data security act
Possesses good computer and property management system knowledge
High level of integrity, enthusiasm, dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has an understanding of the middle eastern clientele and culture
Has an understanding of key stakeholders in the luxury travel space
KEY ROLES & RESPONSIBILITIES
Champions arrival and departure experience of guests
Ensure adherence of arrival / departure service sequence
Assists to direct and walk guests to their destination in the hotel
Ready to undertake all roles including the night shifts of the Front Office Team
between Raffles Ambassadors and guests
Enforces Property Management System etiquette and accuracy of administrative duties
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
Assists with daily shift’s bookkeeping of Front Office Team
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
Maintain cashier float and ensure accurate daily report of all money received
Assists other hotel department functions when the need arises
Upkeep personal grooming standards, ensures discipline, and efficiency of duties
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
Reports any suspicious behaviour of guests and staff to the Managers and Security
Ensures that all potential and real hazards are reported appropriately immediately
Fully understands the hotel’s fire, emergency and evacuation procedures