QR22528 - Technology Services Engineer (Field Support) | Hamad International Airport | Doha
Qatar Airways
منذ 4 يوم
source : tanqeeb

Hamad International Airport

Hamad International Airport (HIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24 / 7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines.

It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About Your Job : :

Technology Services Engineer role is to p rovide the requested service raised through IT Service Request Systems or calls logged with IT Service Desk.

Provide a single point of contact for the IT organization for all new IT Service Requests and to the end users seeking IT technical assistance.

Ensures availability and seamless operation of IT systems that are part of Technology Services, Field Support. Ensures processes and Standard Operating Procedures are adhered to in line with Corporate IT policies.


  • Responsible for installing, upgrading, and maintaining one or more of the following areas to improve system availability.
  • ITIL based process and procedures on Service Delivery and Support.
  • X-Ray Screening systems.
  • IT Security compliance.
  • End user devices including desktops, laptops, printers, scanners.
  • Perform pro-active monitoring and troubleshooting on all systems round the clock and ensure that all incidents reported to IT service desk are responded efficiently in timely manner.
  • Perform System Administration activities and support HIA IT systems ensuring security standards are maintained as per laid down company policies.
  • Support in conducting Root Cause Analysis of reported incidents in IT systems and ensure right changes to system configuration are followed in line with change management process.
  • Liaise with external suppliers and internal teams involved in both projects and operational maintenance of systems to meet the business requirements.
  • Ensure IT process and procedures are implemented and followed in line with all established Corporate IT policies and ISO 20000 standards for HIA - IT Services.
  • The job demands the holder to be on shift duty or round the clock on-call support to ensure 24x7 smooth operations of IT systems.

    About You : : Essential

    Qualifications :

  • Electronics / Engineering / Computer Science Degree or Diploma.
  • Previous Experience :

  • Minimum 4 years relevant experience m one of the following areas :
  • Desktops, Laptops, Printers and other end user devices.
  • Windows Operating Systems.
  • Preferred

  • Managing X-ray Screening systems.
  • Process implementation in-line with ISO and ITIL V3 standards.
  • Additional Internal Information : :

    Please ensure that you have a valid I-NOC at the time of application.

  • The I-NOC must be valid only for the position stated.
  • If the new role does not report to your current Manager, then a signed and approved I-NOC must be provided.
  • If the new role is reporting to your current Manager, then the I-NOC is not required.
  • I-NOC must be uploaded no later than the closing date stated on this vacancy. For clarification, or if you occur any problems uploading your documents / I-
  • NOC, please contact your Admin or HRBS / Recruitment Team can assist. Unfortunately, we will not be able to process your application if this criteria is not met.

    Note : you will be required to attach the following :

  • Resume / CV
  • Copy of Highest Educational Certificate
  • I-NOC (Qatar Airways Group Employees Only)

    Note : you will be required to attach the following :

  • Resume / CV
  • Copy of Highest Educational Certificate
  • Copy of Passport
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