DohaPosting Date Dec 22, 2019Job Number 19178840Job Category Human ResourcesLocation The Ritz-Carlton, Doha, P.O. Box 23400, Doha, Qatar, Qatar VIEW ON MAPBrand The Ritz-CarltonSchedule Full-timeRelocation?
NoPosition Type ManagementStart Your Journey With UsAt more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.JOB SUMMARYAssists with identifying and addressing employee and organizational development needs.
The position is assist in ensuring effective training is in place to enable the achievement of desired business results.
Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs.
certified trainer; no work experience required.CORE WORK ACTIVITIESAssisting with Administering Employee Training ProgramsPromotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.Observes service behaviors of employees and provides feedback to individuals and / or managers.
Assisting with Evaluating Training Programs EffectivenessMonitors enrollment and attendance at training classes.Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.Ensures adult learning principles are incorporated into training programs.
Assisting with Developing Training Program Plans and BudgetsIdentifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Assists with making any necessary adjustments to training methodology and / or re-trains as appropriate.Aligns current training and development programs to effectively impact key business indicators.
Assists with establishing guidelines so employees understand expectations and parameters.Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Assisting with Managing Training BudgetsAssists with the development of the Training budget as required.Assists with managing budget in alignment with Human Resources and property financial goals.
Assists with managing department controllable expenses to achieve or exceed budgeted goals.Utilizes P-card if appropriate to control and monitor departmental expenditures.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.