Contact Center Specialist
Cisco Systems
Doha, Qatar
منذ 3 يوم
source : drjobs.ae
  • Answering phones from customersprofessionally and responding to customer inquiries andcomplaints.
  • Researching required informationusing available resources.
  • Handling andresolving customer complaints regarding product sales to customerservice problems.
  • Providing customers with theorganization’s service and productinformation.
  • Processing forms, orders, andapplications requested by the customers.
  • Identifying, escalating priority issues and reporting tothe high-level management.
  • Routing inboundcalls to the appropriate resources.
  • Followingup complicated customer calls where required.
  • Completing call notes and call reports as necessary andupdating them in the CRM.
  • Obtaining andevaluating all relevant data to handle complaints andinquiries.
  • Recording details of comments,inquiries, complaints, and actions taken.
  • بلغ عن هذه الوظيفة
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمر
    استمارة الطلب