Cluster AgentReservations
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
6d ago
source : HireeJobsGulf

Posting Date Jun 28 2022 Job Number 22080952 Job Category Reservations Location The RitzCarlton Sharq Village Doha Ras Abu Abboud Street Doha Qatar Qatar VIEW ON MAP Brand The RitzCarlton Schedule FullTime Relocation N Position Type NonManagement Located Remotely N At more than 100 awardwinning properties worldwide The RitzCarlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them As the premier worldwide provider of luxury experiences we set the standard for rare and special luxury service the world over We invite you to explore The RitzCarlton POSITION SUMMARY Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Indicate special room reservation types e g complimentary rooms employee discounts travel agent inspection rates and wholesale reservations by inputting the correct code and rate into the reservation system Follow proper escalation procedures when addressing guest concerns Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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