Bellman
Anantara
Doha, Doha, Qatar
منذ 4 يوم
Job Description

·         To anticipate all guest needs and handle all guest inquiries

·         To participate in the effective day to day operation at the Bell service desk.

·         To oversee the effective day to day operation at the Buggy Station

·         To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

·         To ensure lobby area is clean and tidy at all times.

·         To ensure the buggy is kept clean at all times.

·         All drivers to carry their license at all times.

·         Only drivers with valid buggy license should be using the buggies

·         Speed of driving at all times not to exceed brisk walking pace

·         Give way to pedestrians and other buggies if required.

·         When going around turns, the bellman/buggy driver should reduce speed and ensure he does not hit objects around the resort

·         To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

·         To assist guests who require special attention

·         Assist guests with the luggage, and provide a luggage storage service for guest.

·         Luggage buggies should not be overloaded or any part of the load hanging which may cause injuries to others.

·         Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.

·         Report any accidents and damage on the buggy to the Buggy coordinator/bell captain/Security immediately

·         Avoid using the mobile/radio phone when guests are in the buggy and always use the hands free set whilst driving. 

·         Act as a sales person of all Anantara properties by promoting hotels facilities and products.

·         To coordinate delivery of messages and other items to the guest room

·         Complete all other shift duties as outlined on shift checklist.

·         To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

·         Be aware of and follow all relevant ALOPs and Anantara Policies and Procedures.

·         Assist all other areas of the hotel when required.

·         Perform any related duties as requested by the Bell Captain /Buggy coordinator or Concierge Manager.


Qualifications

• High School Diploma
• Passionate about hospitality and with hotel experience
• Positive learning attitude
• Good communication skills
• Good level of English



Additional Information

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