This position is responsible to materialize the maximum number of requests and reservations.
Marsa Malaz Kempinski, The Pearl Doha
Marsa Malaz Kempinski, The Pearl Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.
Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms including 69 suites, two Presidential suites and two Royal suites.
Key Responsibilities :
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
Ensure clients’ satisfaction and adherence to Kempinski service standards
Follow internal credit policy
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made the previous day and check all VIP arrivals
Desired Skills & Qualifications :
Opera central systems knowledge
Knowledge of either Fidelio V6 or Opera PMS is imperative
English, Arabic excellent oral and written skills
Additional language - beneficial
Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
Job Level : Entry Level Staff