Strategy and Performance Department
College / Department Profile
Duties & Responsibilities
The Section Head of Institutional Quality Management isresponsible for leading the development and implementation of qualityassurance and management activities.
The Section Head of InstitutionalQuality Management will disseminate a culture of quality across QU andguide QU’s quality improvement activities.
Manage the implementation of the operational plan for theInstitutional Quality Management Section in line with the departmentalstrategy.
Contribute in the development and implementation of theInstitutional Quality Management processes and procedures, and ensurethat they are in line with prevailing laws and regulations.
Develop and implement procedures for the InstitutionalQuality Management Section and ensure that they are in line with thedepartmental processes.
Develop quality management frameworks / plans and ensureproper coordination with QU units for the execution.
Ensure sufficient support is provided to QU units for makingsure the processes are documented and updated, reviewing and improvingthe quality of service delivery and processes.
Ensure changes implementation on existing and newprocesses / services where resources could be better optimized.
Ensure conducting and facilitating the Non-Academic unitsreview for the purpose of unit’s development and continuousimprovement.
Guide in facilitating the national / internationalrecognitions on an institutional level and govern the implementation ofmanagement system standards through the implementation of relevant ISO certifications.
Research and devise plans to implement national andinternational quality standards related to QU’s activities.
Report on quality activities on a regular basis to themanager, ensuring accurate and timely reporting.
Support in identifying areas for potential improvementrelated to the section of operational efficiency and effectiveness andprovide recommendations accordingly.
Conduct performance appraisals for subordinates asappropriate according to scheduled plans and recommend actions as perapplied HR policies.
Support in identifying staff training needs and planning forappropriate trainings to be provided in a timely manner.
Perform other tasks and duties that may be occasionallyrequired in order to meet the requirements of the role and the aims ofthe university.
Bachelor’s degree in Industrial and SystemEngineering, Business management, or related field.
Master’s Degree in a related field is a plus.
English is required.
Arabic is required.
Normally a minimum of six years of post-degree relevantQuality Management experience in a university or service sector organization
Normally at least four years of experience in a similar rolein the GCC region.
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