Customer Service Executive is responsible for managing day to day orders with Company clients and will be responsible for close follow up on orders and having good relation with clients.
Success is based on the ability to maintain profitable customers / business. Key Roles & Responsibilities Communicating to the clients / customers in regards to the cargo which would have been shipped via land, air and sea freight.
Respond to all requests for quotes from internal parties within 24 hours from initial receipt Respond to the problems of the customer promptly Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting) Liaising with all overseas agent ,major Shipping lines and Airlines for procuring the best rates for quoting the customers.
Maintain records of interactions / shipments with the customers in an orderly manner Coordinate / drive business for the company in cooperation with Business development and other relevant departments Coordinate with the operation department to find solutions and resolve matters Maintain a follow up on the customer, whose query you had solved,.
Ensure they are satisfied with your answer. Ensure a high level of customer satisfaction maintaining close contact with all customers including follow up on concerns or other issues Support team members when needed.
Provide excellent customer service. Assist A / R collections when needed. Maintain a positive attitude. Follow all company policies, ethics and company procedures Job Details Posted Date : 2019-
Call Centers & Customer Care Outsourcing Preferred Candidate Career Level : Mid CareerDegree : Bachelor's degree