Customer Service Agent
College of the North Atlantic
Doha, Qatar
منذ 3 يوم
source : drjobs.ae
  • Serves customers by providingproduct and service information and resolving product and serviceproblems.
  • Attracts potential customers byanswering product and service questions and suggesting informationabout other products and services.
  • Openscustomer accounts by recording account information.
  • Maintains customer records by updating accountinformation.
  • Resolves product or serviceproblems by clarifying the customer’s complaint,determining the cause of the problem, selecting and explaining thebest solution to solve the problem, expediting correction oradjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customeradjustments.
  • Recommends potential products orservices to management by collecting customer information andanalyzing customer needs.
  • Prepares product orservice reports by collecting and analyzing customerinformation.
  • Contributes to team effort byaccomplishing related results as needed.
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