Clinical Imaging Service Coordinator
United for Manpower Solutions
منذ 4 يوم
source :

Accountabilities :

  • Demonstrates knowledge and application of the HMC mission, vision, and values and promotes a positive professional image of the MRI Service, the Medical Imaging Program, and of HMC at all times.
  • Implements, interprets, and enforces organizational and departmental policies, procedures, and guidelines.
  • Organizes, coordinates and directs all administrative activities related to MRI services; and manages daily operations at the MRI Appointment Center and Call Center, including staff assigned to the center.
  • In consultation with the Clinical Imaging Manager, Clinical Imaging Administrator, Chair of Clinical Imaging, the Coordinator develops long-term operational and capital equipment plans for MRI, annual operational plans, annual goals and objectives, service improvement strategies, annual targets, performance indicators, and service metrics.
  • Develops, implements, monitors, and reports on service improvement achievements, annual targets, performance indicators, waiting times, and service metrics.
  • Responsible for prioritization of patient appointments, (and liaison with Radiologists on clinical prioritization as required) across all MRI units.
  • Responsible for proactively monitoring and managing waiting times for MRI appointments
  • Reports monthly (or as requested) on MRI waiting times.
  • Ensures MRI waiting times remain within benchmark, and escalates issues where required to Senior Clinical Imaging Management.
  • Proactively initiates waiting time reduction initiatives in collaboration with local Clinical Imaging department management .
  • Routinely monitors capacity utilization across all MRI units, identifies and minimizes unutilized capacity.
  • Constantly monitors, identifies and resolves barriers to access across the MRI units, and liaises collaboratively with either local Clinical Imaging Department Management or Corporate Clinical Imaging Management as maybe required.
  • Ensures procedures are in place to constantly monitor no show patients across all MRI units, ensures Appointment Center staff communicate with no show patients, collect relevant information on no show patients, and identifies and implements solutions to minimize no show occurrences.
  • In conjunction with the Clinical Imaging Manager, Chief Technologists, and MRI Supervisors, ensure MRI services and the activities of the MRI Appointment Center meet accreditation requirements, with all relevant supporting documentation, policies and procedures in place.
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