Airport Service Manager (1)
SITAONAIR
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منذ 21 يوم

ABOUT US

Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations.

As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

Our Vision : Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge : Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity : Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer.

Diversity is more than a target to us, it’s a key part out of our collective identity and values.

THE ROLE

This person will provide support to SITA contracted customers via a local dedicated (single airport) or regional designated model (multiple airports) in line with the newly defined SITA Airport support Model.

In terms of Customer Service Management serve as primary contact for interaction between customers and SITA for general Service performance issues and in terms of Business Development work in close collaboration with Sales & Account Management to position SITA strongly for Business retention contract renewal and Service extension

EXPERIENCE :

  • 6 years or more experience in a related role delivering IT services to internal or external customers
  • 5 years or more management experience in a customer facing environment ideally working independently
  • 3 years or more experience in Airline / Air Transport industry
  • KNOWLEDGE & SKILLS :

  • Knowledge of SITA Products (scope depending on services to be supported by customer contract assignments)
  • Working knowledge of SITA's required standard IT Operations Management tools and ability to define requirements for enhancement of these tools to the specialized SITA teams.
  • Service management process knowledge (ITIL Service Support & Service Delivery)
  • Knowledge and understanding of IT network and communication protocols
  • Ability to analyse draw conclusions and create recommendations to solve customers' complex problems
  • Ability to build relationships with peer and management levels both with clients and the company management
  • Ability to work under pressure (e.g. during crisis) and multi-task
  • Education

    Bachelor's degree in IT Telecom or Business or equivalent

  • SITA Service Management Certification Level 2 ( ITIL Foundations)
  • ITIL Service Management Certification as per SGS standards
  • Job Posting

    Jan 31, 2019, 4 : 49 : 45 AM

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