Quest Search & Selection is working with a stunning 5* Hotel, part of international hotel chain based in Doha, Qatar looking for a Front Office Director to help deliver effective management to the hotel Front Office department.
As the Director of Front Office, you would be responsible for managing the first and long-lasting impressions of the guest experience.
The Director of Front Office will be responsible for :
Lead and support the front office department in achieving the highest quality standards of guest service
Assist with planning the yearly targets and financial budgets and responsible for the department P&L management
Motivating and engaging colleagues to continuously deliver the best possible service to guests
Ensure high standards of guest service and constantly identify ways to improve product and service
Maintain all features / services, arrivals / departures and amenities (in conjunction with other departments)
Monitor guest satisfaction and trends, with a focus on continuous improvement.
Personal focus to be involved in the recruitment, management, training and developing of the FO staff (including Guest Relations and Concierge + FO team of the hotel)
MOD reports, following up on complaints and guest’s challenges before checking out
Salary : QAR 12,000 to 15,000 per month inclusive of fixed allowances. Additional benefits : Housing, transport allowance, family status
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