Director of Front Office - 5* Hotel
منذ 1 يوم
source : تنقيب - TanQeeb

Quest Search & Selection is working with a stunning 5* Hotel, part of international hotel chain based in Doha, Qatar looking for a Front Office Director to help deliver effective management to the hotel Front Office department.

As the Director of Front Office, you would be responsible for managing the first and long-lasting impressions of the guest experience.

The Director of Front Office will be responsible for :

  • Lead and support the front office department in achieving the highest quality standards of guest service
  • Assist with planning the yearly targets and financial budgets and responsible for the department P&L management
  • Motivating and engaging colleagues to continuously deliver the best possible service to guests
  • Ensure high standards of guest service and constantly identify ways to improve product and service
  • Maintain all features / services, arrivals / departures and amenities (in conjunction with other departments)
  • Monitor guest satisfaction and trends, with a focus on continuous improvement.
  • Personal focus to be involved in the recruitment, management, training and developing of the FO staff (including Guest Relations and Concierge + FO team of the hotel)
  • MOD reports, following up on complaints and guest’s challenges before checking out
  • Salary : QAR 12,000 to 15,000 per month inclusive of fixed allowances. Additional benefits : Housing, transport allowance, family status

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