Lead Services Specialist 1 Customer Order and Fulfillment
Doha, QA
منذ 5 ساعات
source : HireeJobsGulf

SummaryResponsible for facilitating transactions producing assembling and delivering replacement repair parts and equipment as part of a Services agreement or order Includes activities such as processing transactions managing processes material management site operations or warehouse logistics shipping sometimes in a shop structure Includes craft non craft labour as well as manager roles responsible solely for these activities Responsible for departmental operations planning execution or is focused on execution of professional activities within a technical discipline Functions with some autonomy but guided by established policies or review of end results The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability quality volume timeliness etc Roles and Responsibilities Facilitate order management process order intake input into internal systems Connect to customer portals and systems May support forecasting billing and collection activities Key contact for customer inquiries customer complaint issue resolution process Work with operations to understand and communicate commits and status to customers Aviation only May also engage in sales activities for assigned customers Includes direct people management responsibility including staffing and performance development Utilizes indepth knowledge of a technical discipline and analytical thinking and technical experience to execute policy strategy Has knowledge of best practices and how own area integrates with others is aware of the competition and the factors that differentiate them in the marketUses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and or interdependent production cycles Uses technical experience and analytical thinking Uses multiple internal and limited external sources outside of own teams to arrive at decisions Acts as a resource for colleagues with less experience May lead small projects with low risks and resource requirements Explains information developing skills to bring team members to consensus around topics within field Conveys performance expectations and may handle sensitive issues Required Qualifications For roles outside of the USA This role requires advanced experience in the Services Customer Order and Fulfillment Knowledge level is comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant experience For roles in USA Bachelors degree from an accredited university or college or a high school diploma GED with at least 6 years of experience in Job Family Group s Function s Desired Characteristics Strong oral and written communication skills Demonstrated ability to analyze and resolve problems Ability to document plan market and execute programs Established project management skills Note To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used Additional Information Relocation Assistance Provided Yes

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