Customer Service Representatives to providesuperior customer services to all customers on the digital platformlike Facebook, Twitter, Live Chat, Instagram etc. Customers
Agent check Social Media networks at all time, if it iscomplaint and was not resolved immediately, takes it offline andobtain customer details and contact number.
Guidecustomers on available Ooredoo product and services, packages,value added services
Follow standard procedures forproper escalation of unresolved issues to the appropriate internalteams.
Ensure proper recording and closure of allissues.
Research, diagnose, troubleshoot and identifysolutions to resolve customer issues.
Agent to follow-upand check complaint status with the concerned department by emails.
Communicate in a helpful and friendly manner with everycustomer over the telephone log in customer queries in Ooredooprovide Applications and resolve customer complaints in frontlineitself or escalate to concerned dept.
Business orientationEncourage healthy relationship between customers and Ooredoo toenhance customer satisfaction Communicating, negotiating &influencing
Participate in regular workgroup meetingsand training workshops.
Provide support to other staffmembers when required.
Behaving in professional waySkills EXPERIENCE AND QUALIFICATIONS
yearsCall Centre or Customer service experience highly desirable
Bilingual Communication Skills
Social mediaawareness / searching engine online.
Excellent commandof Arabic and English language
Excellent knowledge ofsocial applications such as Facebook, Twitter, YouTube, InstagramTeam player.
Ability to work under pressure
Willingness to work in all shifts Minimum Entry Qualifications
Valid Qatari RP
Valid Qatari Driving License
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Good PC literacy MS Word, Outlook, Internet andIntranet system