Social Media Agent for Call Center
Starlink
Qatar,Doha,Doha
منذ 2 يوم
source : drjobs.ae

Customer Service Representatives to providesuperior customer services to all customers on the digital platformlike Facebook, Twitter, Live Chat, Instagram etc. Customers

  • Agent check Social Media networks at all time, if it iscomplaint and was not resolved immediately, takes it offline andobtain customer details and contact number.
  • Guidecustomers on available Ooredoo product and services, packages,value added services
  • Follow standard procedures forproper escalation of unresolved issues to the appropriate internalteams.
  • Ensure proper recording and closure of allissues.
  • Research, diagnose, troubleshoot and identifysolutions to resolve customer issues.
  • Agent to follow-upand check complaint status with the concerned department by emails.
  • Communicate in a helpful and friendly manner with everycustomer over the telephone log in customer queries in Ooredooprovide Applications and resolve customer complaints in frontlineitself or escalate to concerned dept.
  • Business orientationEncourage healthy relationship between customers and Ooredoo toenhance customer satisfaction Communicating, negotiating &influencing

  • Participate in regular workgroup meetingsand training workshops.
  • Provide support to other staffmembers when required.
  • Behaving in professional waySkills EXPERIENCE AND QUALIFICATIONS
  • yearsCall Centre or Customer service experience highly desirable
  • Bilingual Communication Skills
  • Social mediaawareness / searching engine online.
  • Excellent commandof Arabic and English language
  • Excellent knowledge ofsocial applications such as Facebook, Twitter, YouTube, InstagramTeam player.
  • Ability to work under pressure
  • Willingness to work in all shifts Minimum Entry Qualifications
  • Valid Qatari RP
  • Valid Qatari Driving License
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Good PC literacy MS Word, Outlook, Internet andIntranet system
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