About the Role
In this role you will be part of 24x7 QR IT NOC team. You will be monitoring large computer networks, servers and applications for problems from a central location.
Strong analytical thinkers who enjoy solving problems, successful NOC Engineers thrive in a high-pressure environment with shifting priorities.
NOC Engineers are able to assess a situation and determine tactical steps forward, and can lead a team in implementing a strategic plan.
In addition to these general skills and personality traits, employers are seeking NOC Engineer candidates with the following skills.
Key Responsibilities :
To be successful in this role you must have customer facing experience with good English written and verbal skills. You must handle multiple tasks at one time and work successfully as part of a team, while being under pressure.
You must work varied hours / days based on business needs with process oriented approach to address issues in hand. Hands on experience in managing windows or linux operating system servers would be an added advantage.
You must hold a Bachelor's Degree in Computer Sciences or equivalent qualification with minimum 6 years of relevant experience in technical support, preferably in an IT services industry.
We are looking for someone with good communication, problem solving skills and who can be flexible enough to work on shifts.
Having an IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage.
Usage knowledge of Microfocus (HP) Service manager & Microfocus (HP) Monitoring Suite is an added value.