Telephone Operator - Arabic Speaker
Retaj Hotels & Hospitality
منذ 4 يوم
source : tanqeeb

Main Responsibilities

  • Courteously receive and properly route incoming calls
  • Service out-going calls and supplies proper connections
  • Take down and relay messages
  • If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
  • Record and give wake-up calls
  • Report all telephone defects to the technical department
  • Project a good image of the hotel by establishing good P.R through the telephone
  • Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.
  • Suggest and assist in finding ways to improve the telephone
  • Handle fire-alarm procedure
  • Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department
  • Assure periodic servicing of telephone equipment by contractors
  • Perform administrative work relating to technical faults and problems
  • Perform any duties that may be assigned from time to time by Manager
  • Suggest and assist in finding ways to improve the telephone system
  • Bring any discrepancies to the attention of FOM
  • Refer any major operational problems or guest complaints or in his absence to the Ass. FOM.
  • Take part in staff training for the department
  • Following up client comments by trying to find a solution for every problem raised.
  • Keep abreast of new trends in telephone systems
  • Monitor performance of correct telephone operating procedures

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب