Courteously receive and properly route incoming calls
Service out-going calls and supplies proper connections
Take down and relay messages
If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
Record and give wake-up calls
Report all telephone defects to the technical department
Project a good image of the hotel by establishing good P.R through the telephone
Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.
Suggest and assist in finding ways to improve the telephone
Handle fire-alarm procedure
Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department
Assure periodic servicing of telephone equipment by contractors
Perform administrative work relating to technical faults and problems
Perform any duties that may be assigned from time to time by Manager
Suggest and assist in finding ways to improve the telephone system
Bring any discrepancies to the attention of FOM
Refer any major operational problems or guest complaints or in his absence to the Ass. FOM.
Take part in staff training for the department
Following up client comments by trying to find a solution for every problem raised.
Keep abreast of new trends in telephone systems
Monitor performance of correct telephone operating procedures
أضف الى المفضلات
إزالة من الإشارات المرجعية
يجب تسجيل الدخول إلى حسابك لإضافة هذه الوظيفة إلى لائحة الوظائف المفضلة لديك. انقر فوق "متابعة" لتسجيل الدخول أو إنشاء حساب جديد. ستتمكن بعد ذلك من الوصول إلى لائحة الوظائف المفضلة من موقعنا على الويب أو من تطبيق neuvoo للجوال.