Operation Support specialist
The Group Securities
Doha, Qatar
منذ 12 يوم

Job description

Roles and responsibilities

1- Monitor all systems using monitoring applications .

2- Take corrective actions that needn't software development - like starting stand by systems .

3- Help in searching the causes of the problem using logs and services status .

4- Daily procedures related to system operations .

5- Work as first level support for the systems .

6- Provide daily reports about system errors or problems .

7- Create , follow up and co-ordinate between Business , Development , Quality and Operations for New changes through the change management policy .

8- Report , follow up system problems until solved .

9- Ensure accurate monitoring, logging, metrics, and alerting of Systems.

10- Document all operational functions and maintain updated operational manual .

11- Continuously search ,test alternate solutions and new technologies to enhance system and business performance.

12- Manage the SLA's with vendors and institutional clients .

Job Requirements

1 - B.S. Computer science .

2- 4 years experience with software and information systems .

3- 1 year experience with trading or financial systems .

4- knowledge of SQL and programming ,Preferred if having Oracle DB experience .

6- Familiar with Support levels / structure as per ITIL and best practice ,preferred ITIL certified .

6- Strong project management skills , preferred PMP certified .

7- Experience with systems monitoring and tuning .

8- Ability to analyze the business needs and process workflow in order to solve problems.

9-Preferred if having Unix (HP-UX ) or Linux experience .

10- Strong communication and analytical skills .

11- Strong Troubleshooting and problem solving skills .

12- Very good Arabic and English .

5,000 QR

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