Night Manager
منذ 2 يوم
source : HireeJobsGulf

KEY ROLES RESPONSIBILITIES Represent the management of the hotels leadership during the afterhours Preparation of operational reports for leadership team Ensure smooth Night Audit process and rollover of system date to the following day Champions the guests journey from PreArrival to PostDeparture Ready to undertake all roles during the night shift of the Front Office Team Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests Maintains communication channels with all departments of the hotel Curate checkin journey and ensure adherence of service sequence Enforces PMS system etiquette and accuracy of administrative duties Assists other hotel department functions when the need arises Manages Front Office Team to ensure seamless arrival and departure experience for all guests Maintains oversight and allocates resources to the smooth running of the night operation Responsible for maintaining inventory levels maintenance and general upkeep of equipment and operating supplies Appraise appearance ensures discipline and efficiency of all staff under direct supervision Assist to set out KPIs and deliverables for the year with the Director of Front Office Assist the Director of Front Office to appraise the team at the end of year Training and coordination with supporting departments Intuitively anticipates through observation and interactions guests needs and wants and orchestrates unique experiences Promptly answers any inhouse guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests Fully understands the FrontofHouse position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry Ensures service standards and individual performance are aligned with Accor Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect Executes the annual upsell strategy and achieves all goals as set by management Addresses any security incidents and manages guest complaints and reacts proactively when suitable and appropriate while keeping Director of Front Office informed Ensures guests receive the experience as detailed in brand Standard Operation Procedure SOP Raffles Doha Local Standard Operation Procedure LSOP as well as Forbes 5 star Leading Quality Assurance LQA standards and aims to achieve the scores and goals set by management Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel Leads Hotel Evacuation Policy in case of an Emergency

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