Contact appropriateindividual or department (e.g., Sales, Data Administration,Accounting) as necessary to resolve guest calls, requests, orproblems.
Use sales techniques that maximize revenue whilemaintaining existing guest loyalty to Marriott, includingup-selling. Determine and give complimentaries to guests as giftsfor their patronage (e.
g., rewards points, show tickets, giftcertificates). Promote awareness of brand image internally andexternally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellationsreceived by phone, fax, or mail. Enter Marriott Rewards informationinto appropriate software when taking guest reservations.
Answer,record, and process all guest calls, requests, questions, orconcerns.
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