Operations Manager
MPH Global Services
Doha, Qatar
منذ 5 يوم
source : drjobs.ae

Job Responsibilities :

  • Overall management of the Operations Department;
  • Monitors the performance of the OMCC Controllers,Operations Planner, Line Supervisors, Tram Drivers and SecuritySub-Contractor;
  • Ensures the safety andintegrity of operations according to applicable Rules &Regulations;
  • Applies operations policy andstandards;
  • Ensures a safe, reliable andefficient operations of QEC PMS system and satisfactory service topassengers on a daily basis;
  • Co-operateswith other managers to address customer concerns and complaints,maintenance requirements, etc.
  • Conductsinvestigations following incidents or degraded modes.
  • Ensures proper implementation of the strategies,procedures and policies for a safe, reliable and efficientoperation of the PMS system;
  • Ensures that asatisfactory level of service is provided to passengers;
  • Identify and implements operationalimprovements;
  • Issues Operations instructionswhen required and updates operations rules and procedures;
  • Chairs internal and external meetings andcollaborates with other departments;
  • Memberof the Safety Management Committee for amendment of rules andregulations when necessary;
  • Chairs theCompetency Certificate Committee for certification of all TramDriver, OMCC Controller, Line Supervisor, Operations &Maintenance Inspector and Operations Planner
  • Liaises with third parties and the customer regarding operationalissues and with other managers in order to solvecustomers’ concerns and complaints;
  • Leads investigations following incidents, accidents ordegraded modes in coordination with HSQE department and thecustomer;
  • Initiates further (and refresher)training as required and provides input to the trainingprocess;
  • Follows up on suggestions foroperational improvements;
  • Initiatesdisciplinary measures when required;
  • Assistsduring T&C activities.
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