Role Summary :
The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by showcasing superior customer service.
Role Description :
Process Settlement & Reconciliation department activities within the required period.
Process Visa, MasterCard, CUP, JCB and QCB settlement vouchers.
Ensure reconciliation of various accounts on daily basis for closely monitoring them.
Ensure posting of transactions on a daily basis to fulfil operating standards.
Process transactions in Card management system.
Process card transactions related incidents / disputes in an accurate and timely basis to meet customer demands.
Assist branches and related departments as needed
Answer questions and resolve problems as needed.
Keep management informed of area activities and of any significant problems.
Attend and participate in meetings as required.
Stay abreast of changes in Card disputes operations and policies.
Ensure compliance with all legal and regulatory pronouncements.
Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
Support International Branches and subsidiaries
Qualifications : University degree
6-7 years experience in card operations is preferrable
Highly required skills :
Good verbal and written communication skills (including report writing) in English and Arabic.
Ability to make decisions and follow through with initiatives.
Computer skills (MS Office, specially MS Excel and bank applications).
Good problem solving skills.
Planning, organizing and analytical ability.
Ability to effectively interact at all levels in the bank and outside contacts