QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Relationship Manager - SME, to meet the expansion needs of our office in QNB - Qatar / / Doha.
QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion).
The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.
You will be responsible to managing relationships for customers pertaining to SME segment allocated to you and act as a one-
stop solution’ for all tasks such as (customers’ requests / needs). furthermore, you will be focusing on acquiring new target SME customers as well as maintaining a portfolio of existing clients
Role Description : Provide inputs to the Head of Sales and Relationship Management in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment.
Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
Act as the single point of contact for servicing all needs / queries pertaining to the referenced customers (Highly revenue client, Client with growth potential, Client with sophisticated product need).
Ensure customer complaints are handled / resolved in the most expeditious manner.
Provide inputs to the Head of Sales and Relationship Management in the preparation of Service Level Agreements (SLAs) with internal departments / units to achieve improvements in turn around time which will also help increase external customer satisfaction.
Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs / queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals / objectives.
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the SME customer base.
Provide input to the department’s Head to support the development and implementation of strategies and plans to achieve all volume, revenue, and profit targets for the SME segment
Provide input to the Head of Products and External Relations to support the development of tailored product solutions for QNB SME clients
Build and maintain strong and effective relationship with QNB support departments to ensure timely processing and resolution of the needs / queries of the SME customer base
Responsibility for a portfolio of existing high priority SME clients
Initial focus on acquiring new target customers directly
First line of defense in the credit process
Solid and current knowledge of the SME segment
Qualifications : Bachelor’s degree (MBA / Masters preferred)
Min. 8 years of experience in managing banking relationship, ideally in an SME banking segment with 2years of experience in the MENA region prefereable.
Strong track record in managing business-to-business relationships with focus on sales and client service
Experience in credit assessment for SME clients and awareness of risk management concepts and practices
Excellent knowledge of SME banking products
Note : you will be required to attach the following :
Information Technology and ServicesBankingFinancial Services