Overview The Cx KAM is accountable for the business with Target key customer s Manages the multilevel head office relationships with the customer building longterm strategic relationships and developing executing annual business plans KPIs include sales market share and profitability 3 Main responsibilities 1 Customer Strategy Customer knowledge conduct customer assessment turnover evolution number of POS Transform the brand channel strategy into customer strategy by defining action plan per customer objectives NPL assortment promotion merchandising pricing distribution Typically manages the multilevel head office relationships with the customer Building longterm strategic relationships Go beyond the numbers to find the real insight that will grow your brands with customers Map key stakeholders internal external 2 Financial Management Deliver sales goals and targets Developing executing annual customer plans Ability to have strong Forecasting Accuracy prepare sales forecast by customer according to action plans Responsibility for tight budget controls 3 Planning Execution Developing Executing annual customer plans at store level Identifies business opportunities between different customer segments Maintain the relationship with customers through the year Others Realizing the sales targets within specific customers Generating of prospects and extension of current relations to increase distribution and market share of our Over the counter brands Be accountable for al aspects of the sales from pricing negotiations to contract development to ensuring successful order fulfilment once the order has been received and processed Responsible for account plans including price strategy and sales promotions as well as marketing activities