Qatar Aviation Services
Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways.
Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.
The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves.
This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.
About Your Job :
In this role as Cargo and Baggage Transport Manager, you will be responsible to manage Airside Cargo and baggage Transportation activities by providing a safe, quality product covering a range of airside transportation and logistics handling services to Qatar Airways and other operating Airlines at Hamad International Airport.
This includes following ground handling services : passenger baggage and crew baggage transportation, cargo transportation, special product transportation (AVI, HUM, COU, VEG, PER, Pharma), VIP baggage transportation covering passenger, executive and freighter aircraft ramp transport handling.
Key Accountabilities :
Accountable for management and supervision of the assigned sections of Airside Baggage operations and Ramp transport (Cargo and Baggage transport) activities.
promoting a QAS safety culture, educating and raising awareness and understanding through the most appropriate medium, ensuring adherence to QAS values and culture, and being responsible for staff morale and welfare.
Investigation of any safety critical incidents, supporting both QAS and QR Group Safety in the resolution of safety deficiencies.
Plan and organize QAS assigned resources - manpower, equipment and facilities for ensuring effective and efficient deployment of QAS resources to meet handling requirement of QAS customer airlines.
Manage the department’s operations to meet, maintain and deliver the targets in the Service Level Agreement between QAS and customer airlines.
Research on the root cause(s) of incident(s), accident(s) and service lapse(s), develop select and Implement the solution(s) to ensure continuous improvement.
Review Standard Operating Procedures (SOPs) on a regular basis and adopt necessary changes for smooth operations of the assigned sections of Airside Operations.
Assist the Manager Airside Baggage and Transport to establish measurable Key Performance Indicators (KPIs) which match with company level of services, and always provide suggestion to improve the KPIs’ indications.
Oversee other relevant functions in conjunction with other business units of QR Group and to ensure a safe and cost effective turnaround of flights.
Build and maintain strong working relationships with stakeholders in order to create process efficiencies within and across departments to deliver a seamless ground handling product.
Coordinate and communicate with internal and external stakeholders and costumers to seek / provide feedback on cargo and baggage transportation and logistics activities and proactively identify potential areas of improvement.
Continuously review and manage all aspects of transportation and logistics activities and handling procedures to ensure that work methods and equipment / manpower levels are in line with budget guidelines and meet the business and customer requirement.
Manage the effective and optimum utilization of transportation equipment to meet operational requirements, maintaining close working relations with Engineering department to ensure on time servicing and maintenance of equipment and prompt release back into operations.
Be a part of budgetary requirements for manpower and equipment resources for review in conjunction with QAS Planning Team establishing revenue opportunities setting budget and revenue targets and controlling costs.
Take measures to ensure that costs are managed and maintained as per budget.
About You :
To be successful in this role you will hold a Bachelor's Degree or equivalent. You should have minimum 7 years of relevant experience in ground handling operations.
Experience in Airside operations, ramp / transportation logistics related operations, baggage and cargo operations, GSE, TRC is highly preferred.
Experienced in resource management systems and planning is an added advantage.
You must possess a strong, decisive and collaborative leadership style with the ability to demonstrate the highest standards of integrity, equality and respect.
You should have the ability to effectively communicate with clear, concise and consistent messages. You will lead, manage, inspire and engage with a large multi-cultural workforce.
You must be fluent in spoken and written English. You should have the ability to delegate work, set clear direction and foster teamwork among team members.