head retail operations Job DescriptionHEAD OF RETAIL OPERATIONS JOB BRIEF We are looking to expand our team and hire a Head of Retail Operations to oversee this rapidly growing business segment.
His main responsibilities will be overseeing and strengthening the day to day operations of the current supermarkets across all locations.
He will also assist in generating and implementing the expansion plans including SOP’s, training and liaising with vendors as well as suppliers.
He will be the driving force behind this area of the business and its expansion. He will work with the team to increase revenue and brand awareness in the market, and will work very closely with Operations Business Head to ensure smooth operations at all times and that all revenue targets are not only achieved but exceeded. RESPONSIBILITIES
Coordinate, monitor, and manage various stores / branches within a particular geographic region
Improve regional processes, policies, and practices so as to achieve company’s goals and ensure regional stores adhere to company-wide laid down rules and guidelines
Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stores
Work hand-in-hand with top management (serving as a link between them and the individual stores) in order to develop and implement new plans / ideas that will enhance the operations of the company at large
Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period
Help plan and support marketing and sales activities
Check on individual branches to make sure they are fully stocked and operational
To build good relationship with managers and staff and encourage them to achieve our goals and also retrench workers who tend to embark on procedures that are detrimental to company activities
Oversee performance-based bonuses / salary increments that are given to workers that merit them
Give feedback on how the entire region functions to senior managers on a regular basis so as to ensure that company general activities flow on the same wave length.
Development & articulation of the vision & strategy for the retail channel
P&L Ownership - Responsible for ensuring that the revenue targets from the lines of business are achieved or exceeded
Setting up the complete ecosystem of Omnichannel and online-to-offline business
Oversee the development and implementation of standards of best practice and operating procedure throughout the retail channelREQUIREMENTS A minimum of 10 years of experience in Retail Operations
Great presentation and communication skills
Passion to architect and experiment with new ideas; ability to think through these pilots / initiatives and deliver clean outcomes
Problem solving ability, high levels of analytic horsepower and a strong bias for action