German Speakers - Customer Services Agent (Customer Contact Centre) - Doha
Qatar Duty Free
Location Doha, Qatar
منذ 6 يوم

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction.

Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing of refunds.

In addition, you will support E-commerce and Frequent Flyer Program activities.

The successful candidate will have :

  • Competitive salary package
  • Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts
  • Relocation assistance provided
  • A fast-paced, dynamic and engaging work environment
  • Role requirement :

  • You must be interactive, customer service oriented with warm, cheerful and expressive personality.
  • Have excellent communication skills
  • Bilingual fluent in English and in any of the following languages German, Spanish and Portuguese
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Flexible to work on shifts.
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