Welcomes clients by greeting them cheerfully in personor on the telephone in answering or referring inquiries. Directsclients by maintaining employee and department directories andgiving them instructions efficiently.
Maintains security byfollowing procedures in gathering patient’s information using theiridentification card or other reference with confidentiality.
Keyin details in the endorsement logbook to ensure that duties areexecuted completely. Maintains telecommunication system byfollowing manufacturer's instructions for house phone and consoleoperation.
Creates and facilitate client details and servicerecords using computer software according to the request’s formprovided, collect process payments according to the Accounts &Finance Department protocol.
Prepares and balances dailyfinancial transactions with in the shift duty hours and submits allforms and fees to the Accounts & Finance Departmentaccordingly.
Completes records, reports and other statisticalinformation for master files / database. Facilitates the releaseof reports / results to clients / patients accurately.
Follows ICONMedical Center policy for data retrieval, record keeping,identification, requisition, reporting, charting, and billingprocedures.
Maintains positive working relationships amongmedical and non-medical staffs. Participates and cooperates intraining new receptionists.
Assumes responsibility to resolveclient’s problems and reports to his / her Superior or Managerimmediately for any unsolved issues.
Maintains safe and cleanreception area by complying with procedures, rules, andregulations. Maintains continuity among work teams bydocumenting and communicating actions, irregularities, andcontinuing needs.
Contributes to team effort by accomplishingrelated results as needed. Performs any other duties as directedby his / her Superiors.