Patient Care Manager
Sidra Medicine
Sidra Medicine, Doha, QA
منذ 4 يوم


The Patient Care Manager has a pivotal role in co-ordination and management of activities and resources of Access, works as a key member of the ED management team and assumes 24 hour accountability for overall management and for the delivery of quality Patient Care services to achieve optimal patient outcomes.


  • Coordination and management of activities and resources of access to ensure patients’ satisfaction in the department.
  • Advocate for healthcare staff, patients and families ensuring open lines of communication.
  • Leads and coordinates collaborative multi-disciplinary partnerships and manages potential incidents.
  • Attends to patients’ family in case of resuscitation / trauma / difficult situation.
  • Ensures patients’ satisfaction in the department and works with department staff to meet patients’ needs and expectation.
  • Facilitates communication between patients and healthcare staff.
  • Addresses patients’ concerns and issues and communicates them to the medical team and other higher Emergency Department administrators
  • Keeps an open communication with other medical facility in the country to facilitate patients transfer and address patients’ needs.
  • Facilitates patients’ transfer to other facilities after liaising with the medical staff and ensuring availability of beds in the existing facility.
  • Acts as an advocate for patients and families; addresses any issues that negatively impact on patient experience and care.
  • Leads and coordinates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in patient satisfaction.
  • Monitors patient flow for ED patients. Takes effective action to address issues with the main stakeholders. Participates through team working and collaborative partnerships in identifying and implementing solutions.

  • Serves as a change agent as necessary.
  • Manages untoward incidents / complaints by effective and timely investigation ensuring lessons learnt are effectively communicated.
  • Communicates effectively with all staff in a manner consistent with their level of understanding, culture and background proactively seeking out solutions to improve communications and teamwork.
  • Upholds the organizational values at all times.
  • Follows all Sidra related policies and procedures.
  • Performs other related duties as assigned.
  • Assists in collecting key performance indicators for department.
  • Builds trusting, collaborative relationships with staff, peers, other disciplines, ancillary services, physicians, nurses and other medical staff for the best interest of patients.
  • Willing to cover in-house 24 / 7 service. 8hours / shift
  • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies
  • Adheres to and promotes Sidra’s Values

    Education :

    Bachelor’s degree in Social Studies or other related field.

    Experience :

  • 4+ years’ relevant work experience post degree
  • Demonstrated management experience overseeing large numbers of patients
  • Job Specific Skills and Abilities :


  • Demonstrated mature understanding of multicultural organizations and ability to work in such environment.
  • Demonstrated ability be a customer satisfaction oriented health care advocate.
  • Demonstrated team player skills.
  • Demonstrated excellent communication skills, both written and oral.
  • Proficiency with Microsoft Office suite
  • Fluency in written and spoken English

  • Preferably female Qatari national
  • بلغ عن هذه الوظيفة

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب