Sales Support Manager
منذ 2 يوم
source :

Accountability & Responsibilities ofRole :

  • Lead all sales support functions like CustomerCare, Repair Center, Order management, MIS and Inventory management
  • Monitoring SLAs across all sales support functions
  • Create and monitor processes across all sales channels
  • Monitor end to end activities across all sales channelsand highlight changes / enhancements when and where required
  • Monitor sales figures and alert respective channelsregarding expected shortfall in the targets
  • Meets withother departments to make sure that sales and sales supportfunctions are working correctly
  • Provides any necessarydata or reports to the sales team
  • Deals with anycustomer complaints and resolves the issue as necessary
  • Supporting management with the actual sales numbers and forecastsin order to prepare targets and budgets
  • Adhering tocompliance of consumer protection laws in the country and monitorall activities to avoid any penalties KEY PERFORMANCE INDICATORS
  • Performance : will be measured based on Monthly BalanceScore Card (BSC)
  • Meet Management expectations in termsof project delivery
  • KPIs are linked with contractualtargets from customer. Network
  • Strong leadership skillsto lead the team and maintain good relationship with the customersDecision making authority
  • Should be able to analyseday-to-day performance and propose necessary changes / actions to bemade by Management to mitigate the poor service delivery and incurbad customer experience. Business impact of role
  • Managing all sales support functions
  • Minimize thecomplaints and enhance support across all sales channels SkillsTechnical & non technical
  • Solid understanding ofcustomer journey across all sales channels
  • Strongcustomer service competency
  • Technical supportcapabilities and problem-solving competency
  • Impressivepresentation and negotiation skills
  • Proven strategicaptitude and ability
  • Hands-on approach, with a Can-do attitude Other Skills
  • Capable to work with multi culture / nationalities
  • Maintain punctuality and professionalism
  • Creative,innovative mindset and leadership personality Position Requirement :
  • Excellent verbal and written communications skills
  • Strong listening, presentation, and decision-makingskills
  • Must has experience in Sales support activitiesin telecom or relevant field
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